Versa 4 failing

[Sixfoottwo]

My watch vibrated whilst I was asleep, and I woke looking at a red cross. In the morning it showed it had factory reset at about 40% power. I put it on charge but it won't switch on at all now. I've had it for 20 months.  Annoying as it's only about 2 months into the 12 month contract.

Moderator edit: clarified subject.

[ManuFitbit]

Hi @Sixfoottwo. Welcome to the community forums. 

Thank you for taking the time to share the experience with Versa 4. Sorry to know the difficulty. 

If this is related to a battery issue, please see: Why isn't my Fitbit device's battery charging?

If you manage to turn it on please try to sync the device with the Fitbit app by following these steps:

• Sync in the Fitbit app by tapping the upper left corner > Device > Sync now. It that doesn't work:
• Tap the upper left corner > Device > Tile to see if the firmware banner appears. If the banner doesn't show:
• Press and hold the side button for 10 seconds until the logo appears on the screen, then release the button.

[Sixfoottwo]

My watch is broken, it factory reset itself, and it won't switch on despite the battery being at 100%.  I tried to use the Contact Us form which sent me to a help page which was useless.  On returning to the Contact Us page, my original message had disappeared.

I am only 6 weeks into this year's contract yet it seems impossible to speak to a human being about this.

Any ideas how I can resolve this? The watch has only been in use for 19 months.

[Odyssey13]

@Sixfoottwo  you'll need to keep trying to get with customer support. I do have a working phone number USA: call (877) 623-4997