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Versa 4 - fit bit help support broke my watch !!!

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I called support to report an issue with sync updates for the past 2 months ( Versa is a year old ) 

They had me troubleshoot for 1 hour and now the watch itself has an error and wont even go to the main screen.

They left me on hold 15 mins , waiting for a supervisor ..

Now , Im reading past comments on here and a tech actually told a costumer to "keep calling support until you get what you need "

They broke it and now wont replace. I am calling back 5 times a day if needed until they send me a new one 

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