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Versa 4 goes into sleep mode after every 1 minute

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‎01-26-2023 18:23 - last edited on ‎02-13-2023 04:47 by Fitbit Moderator

‎01-26-2023 18:23 - last edited on ‎02-13-2023 04:47 by Fitbit Moderator

Any suggestion how can i log complaint or any calling number from India..given chat options and given number is not working 

 

 

Moderator Edit: Clarified subject

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‎01-26-2023 23:54 - last edited on ‎08-30-2024 10:47 by Fitbit Moderator

‎01-26-2023 23:54 - last edited on ‎08-30-2024 10:47 by Fitbit Moderator

Hi @SunsetRunner - sync the watch then try the following.

  • pull down the watch face and turn off all icons
  • click settings
  • click display and set timeout to 6s, swipe the face to the right
  • scroll to the bottom, do Shutdown, wait at least 10 seconds before placing on charge to restart it and charge it

Every time you look at the watch it will display.

If you want the display on all the time when you pull down the watch face, enable always on icon, but note this will use more battery and require more frequent charging.

Author | ch, passion for improvement.

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‎01-27-2023 03:10 - last edited on ‎08-30-2024 10:47 by Fitbit Moderator

‎01-27-2023 03:10 - last edited on ‎08-30-2024 10:47 by Fitbit Moderator

@SunsetRunner Welcome to the Fitbit community!

Sad to hear that you're having complaints about your Fitbit device. Here are available options to get in contact with Fitbit Support:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎02-13-2023 04:48 - edited ‎08-17-2023 05:35

In response to Talahthas

‎02-13-2023 04:48 - edited ‎08-17-2023 05:35

Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Versa 4.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

@Talahthas @Guy_ Thank you so much for your help. 

Maria | Community Moderator, Fitbit


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