help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 has developed lines on the screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-22-2025 04:15 - last edited on ‎09-23-2025 08:14 by Fitbit Moderator

‎09-22-2025 04:15 - last edited on ‎09-23-2025 08:14 by Fitbit Moderator

I’ve had this watch less than 60 days purchased directly from Fitbit. I just charged it and a single horizontal line now appears on the screen. I tried changing the face and it will not change and I tried restarting the watch 6 times as one of the other messages here suggested. FYI - I did a Fitbit update yesterday from the app, but the line didn’t show after that.
Since this is a new watch I would like a quick resolution.

Pam

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎09-22-2025 04:26

‎09-22-2025 04:26

Hi @PamMal.  Please contact Support for more help.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

‎09-23-2025 08:17

In response to LZeeW

‎09-23-2025 08:17

Hi there, @PamMal. Welcome to the Fitbit Community Forums. Thanks for your time in troubleshooting the issue with your Versa 4 before posting here. I understand your concern. We are here to help you! 

I've seen you follow @LZeeW's advice and you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes