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Versa 4 has not hold a charge for the past week or so

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‎11-19-2023 20:18 - last edited on ‎11-20-2023 06:18 by Fitbit Moderator

‎11-19-2023 20:18 - last edited on ‎11-20-2023 06:18 by Fitbit Moderator

I bought this device in January this year and the last week or so the battery has gone flat within a day no warnings nothing just dead. Usually it lasts for weeks. I'm not doing anything different with the device. I tried contacting support but the chat window doesn't load. I don't do twitter and there doesn't seem to be an email option. Anyone know what I can try?

Moderator Edit: Clarified subject


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‎11-20-2023 03:06 - edited ‎11-20-2023 03:08

‎11-20-2023 03:06 - edited ‎11-20-2023 03:08

Welcome to the Fitbit community, @AmyA84!

Sad to hear that you're having an issue with your Versa 4.
First please change your device's clock face to a different one and check if this has a positive impact. Here's how to do that:

How do I change the clock face on my Fitbit device? 

If there's no change, I'd suggest turning your Versa 4 off and on again to make sure that there's no background process draining your device's battery that fast.

How do I turn off my Fitbit device? 

Finally please have a closer look here to see how to extend your device's battery life:

Can I extend my Fitbit device's battery life? 

If your completely out of luck, I'd suggest contacting Fitbit support for further assistance as your device should be covered by Fitbit's warranty:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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