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Versa 4 has started losing power and requiring restart several times a day! Only 1 month old.

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‎07-06-2024 13:39

‎07-06-2024 13:39

I read the articles regarding the Red X and how to restart, but it has happened several times in the last few days. Seems to lose charge, as it used to drop to 92% or so every day and now when it goes dead and I need to restart the charge is 60% or less after a few hours.  Restart seems to work, but having to perform it multiple times a day (and recharging too) is not ideal.

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‎07-06-2024 19:29

‎07-06-2024 19:29

Hi @wpwilliamson. Welcome to the community forums. 

Thank you for sharing the inquiry regarding the inconvenience with your Versa 4. 

While reviewing your information I've been informed that you already contacted the Support Team for further assistance with this. In this case, they will let you know how to proceed. Please keep in contact with them and take a look at your inbox. 

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