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Versa 4 heart rate and sleep issues

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‎11-11-2022 22:15 - last edited on ‎12-10-2022 03:18 by Fitbit Moderator

‎11-11-2022 22:15 - last edited on ‎12-10-2022 03:18 by Fitbit Moderator

Really starting to regret buying this watch now. 

 

Not only have I had to replace my first watch (only 19 days after purchase) because it wouldn't charge and the battery was faulty on the diagnostic report. Now my new versa 4 has all the same issues. 

 

Not tracking sleep and the heart rate never seems to change. Only changes when I remove the watch and put it back on. The it's only for a short while. 

 

 

FITBIT, sort it out and don't tell me all the troubleshooting crap I need to do because I've already done it. Over and over!!!!!!

 

Moderator Edit: Clarified subject

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‎12-05-2022 21:34

‎12-05-2022 21:34

Sorry @Perez138 this is the community board. Not Fitbit helpline. 

Currently the only thing I can think of, 

  • Add the Versa 4 as a replacement device. 
  • If this fails, do a factory reset  

Sorry I have no idea what suggestions Fitbit suggested. 

 

Best Answer