Versa 4 heart rate monitor situation

[FrancisArturo]

Funny how my Versa 2 was perfect for all my heart rate tracking on all my activities. Then it died. 

I just bought the Versa 4 and the heart rate is completely off. Unless I am dead doing the exact same activities, the heart rate is non-existent. 

As you can clearly see on the screenshots taken a few weeks apart, the new Versa 4 on the exact same activity the heart rate is completely off. Pretty much doing a desk job compared to the actual activity where I am sweating. 

I really hope this was just the watch so I returned it and got an exchange. 

NOPE!

It's def the watch. I am super disappointed. 
My relationship with Fitbit is over unless there is a fix for this. 

Moderator edit: edited title to clarity.

[CrisVillaFitbit]

Hello, @FrancisArturo, welcome back to the Fitbit Community!

Thanks for letting me know about this situation in regards to the heart rate tracking of your Versa 4.

There are certain factors that can impact your heart rate monitoring, I recommend you to check this article to get tips on ho to improve and make sure everything is ok.

Let me know how it goes once you've checked and follow the steps.

[FrancisArturo]

Wow Fitbit Moderator. 

It's like you think we're stupid. 
How does a perfectly working versa 2 heart rate go wrong when I get a versa 4???

Oh. I put it on wrong. 
Why didn't I think of that. 

Did you know I replaced the versa 4 within a few days. 
Hoping that maybe it was the watch. 

No. 
Those screenshots are for the exact same activity.
Just different watches. 

And you're telling me that maybe I put it on wrong???

What kind of games are you guys playing here????