Versa 4 hourly activity won't match with the Fitbit app

[Chell53]

My watch and app our not syncing at all on the hourly activity. I walk the 250 steps per hour and sometimes my phone will count and the watch will not and visa versa. I have had constant issues and Fitbit never can solve any issues. Super frustrating. Yes I have done all the necessary tips but none help or fix it.]]

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Chell53. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your hourly activity is not matching between your Versa 4 and the Fitbit app. I understand your concern and why you're feeling frustrated, I will do my best to help you with this!

Please note that if the active hours on your Versa 4 don't match with the app it's possible that your device hasn't synced or completed syncing. It will eventually catch up after a few syncs, sometimes the summary in the app doesn't even match the underlying data for a while too. Also, I suggest making sure that your Fitbit app and Versa 4 are up-to-date.

On a side note, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

Have you faced syncing issues lately? If so, please take a look at this help article Why won't my Fitbit device sync?