Versa 4 is charged but shuts down

[jrindock]

Hey Fitbit! Please fix the software. It is unbelieving frustrating. The watch is charged but shuts down. Don’t know what happened but fix it!!!

Moderator Edit: Clarified subject

[MarioSFitbit]

Hi @jrindock and welcome to the Fitbit Community. 

I appreciate your message, and I'm sorry to hear that your Versa 4 is charged but shutting down. This is definitely not the experience we want for our customers, and I understand your feelings about this situation. 

I suggest you to:

• Manually sync your device as explained in the following help article,
• Restart your Versa 4 as explained here. 
• Change the clock face.

[SeanConnolly]

Mine does the same thing since I did the update. I have done a hard reset and a factory reset. Still the same problem. Is fitbit planning on fixing this software issue? I used to get 1 week out of the battery, now I don't even get a full day, all started after the update

[JLD1234]

Mine does the same thing. I’ve done all the steps listed above.

Any other suggestions @MarioSFitbit ?

[MarioSFitbit]

Hi @SeanG and welcome to the Community! @JLD1234 welcome back to the forums. 

I appreciate your messages, and I'm sorry to hear that you are experiencing the same issue. 

In this case, the troubleshooting steps are the suggested ones appearing in my previous post. 

However, when you perform the clock face change, it's important to switch to a Fitbit clock face.
Could you please confirm if you tried all those steps, and if you are using a Fitbit clock face? 

[JLD1234]

I have done everything suggested and it still does not work.

what are the next steps? 

[MarioSFitbit]

Hi @JLD1234 and welcome back to the community!

I appreciate your message, and I'm sorry to hear that the issue is still the same. 

Thank you for all the troubleshooting steps you tried. 

The next step would be to check if there are updates available for your Fitbit device. To do so, please follow the steps shown here: 

How do I update Fitbit devices?

[JLD1234]

I updated it to version 20001.214.24 last week. Is that the most recent update?