Versa 4 is locked and can't be paired

[Ryan79433]

My Versa 4 went dead today before I could recharge it and then got stuck in a boot loop. I did a reset on it and when I try to pair it and input the pin, it's saying that it's been reported lost or for a warranty issue. I am the original owner and it has neither of these issues and yet I am still locked out and unable to use my device. Is this forum really their only form of customer service? This is frustrating to say the least. I've really enjoyed my fitbit until now.

Does anyone have any suggestions? How would my device get reported lost or stolen or sent for warranty without my knowledge or consent? 


Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ryan79433. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is locked and unable to be paired. I understand your concern, I will do my best to help you with this!

Since none of the steps you've tried have worked, I'd recommend a factory reset. In order to do so, please press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.