Versa 4 is not recording calories burned

[Ria15]

My Versa 4 is not recording any calories burned. A few hours ago, I deleted an activity that started at 6:28 this morning. Once I did that, all my calories burned went to zero starting at 6:28am, and nothing I've tried has gotten Fitbit to acknowledge that I've burned any calories since then. I'm not dead, so this is definitely inaccurate. 

Moderator edit: edited title to clarity

[CrisVillaFitbit]

Hello and welcome back, @Ria15.

Thanks for sharing this situation in regards to the calories burned using your Versa 4.

I was able to check this information in the system and everything looks normal when it comes to the calories tracking, I also checked the steps and all the other basic things your Versa 4 offers, and everything is cool. Since you deleted the activity, the data tracked during this activity was also deleted, I recommend you to take that into consideration next time you delete an activity.

Also, I recommend you to restart your Versa 4 before you start an activity once again.

Let me know how it goes once you've done this.