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Versa 4 is not responding

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‎09-23-2024 08:16 - last edited on ‎09-23-2024 10:14 by Fitbit Moderator

‎09-23-2024 08:16 - last edited on ‎09-23-2024 10:14 by Fitbit Moderator

Ready reviews and did troubleshooting but nothing helped. My Fitbit is not starting at all. It has charge I think as i kept in for whole night. Can you pls help?


Moderator Edit: Clarified subject

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‎09-24-2024 03:34

‎09-24-2024 03:34

Welcome to the Fitbit community, @GUJARE!

Sad to hear that you're having an issue with your Versa 4.
Does the display of your device go on, when you're going to charge it? If not, I'd suggest cleaning the charging contacts of your device as mentioned here:

How do I clean my Fitbit device? 

Also please check if the charging pins of your charging adapter can move by gently pressing them down. Finally make sure that the power source you're using is working by connecting another device for charging.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎09-25-2024 06:46

In response to Talahthas

‎09-25-2024 06:46

Hi there, @GUJARE. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, we're here to help you! @Talahthas Thank you so much for your input! 

I've seen you contacted our Support Team after posting here. If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you.

Thanks in advance! 

Maria | Community Moderator, Fitbit


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