Versa 4 is not showing my tiles

[taka29]

• In versa4, the contents of my tile on the smartphone app side are not reflected on the watch side. I have tried restarting the device and forcing a sync from the app, but it did not work. I can change the clock face and exercise data is synced. Does anyone has idea for this?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @taka29. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is not showing your tiles. I will do my best to help you with this!

To manage which tiles are included and the order they’re shown in:

1. From the Today tab in the Fitbit app, tap devices > your device image > Gallery.
2. In the My Tiles section of the Sense 2 or Versa 4 tab, tap Manage.
   • To rearrange the tiles, tap and hold the grid icon. Move the tile up or down in the list, then release it to place it in a new position.
   • To delete a tile, press the X icon > Remove.
   • To add a tile, tap Add tile > tap the tile you want to add Install.

[taka29 · Accepted solution]

Thank you for your comment! Unfortunately your step did not work for me. But, after the following actions, somehow my device app and wathc became in the sync. I do not know which was a crucial step.

- Restart watch 

- Restart device 

- Turn off Bluetooth in the device and then turn on it again

[MarreFitbit]

@taka29 I'm glad to hear that you managed to solve the issue! Thank you for sharing all the steps you tried. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!