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Versa 4 is not syncing with my Fitbit app

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‎08-04-2024 10:18 - last edited on ‎08-05-2024 03:45 by Fitbit Moderator

‎08-04-2024 10:18 - last edited on ‎08-05-2024 03:45 by Fitbit Moderator

The data from my Versa 4 is not showing in fitbit app on my phone e.g my steps

Moderator Edit: Clarified subject

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4 REPLIES 4

‎08-05-2024 03:55

‎08-05-2024 03:55

Hi there, @SAMGCO. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I will do my best to help you with this! 

Besides the steps, is your Versa 4 not syncing other data? Is this the first time you experience syncing issues? 

If you're still missing your steps in the Fitbit app, please restart your Versa 4 and try syncing again. Note: Restarting the device doesn’t delete any data. 

If the restart doesn't work, please follow all tips and recommendations provided here Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-05-2024 04:00

In response to MarreFitbit

‎08-05-2024 04:00

Thank you for your message. I have managed to sort it out this morning. I
had to do a network reset on my Iphone15 and it started working ok.
Thanks for your help

S
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‎08-05-2024 04:36

In response to SAMGCO

‎08-05-2024 04:36

@SAMGCO Awesome! I'm glad to hear that you managed to solve the issue. 

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎08-08-2024 05:08

In response to MarreFitbit

‎08-08-2024 05:08

I am having this issue as well, and it is very frustrating. Even when I manually sync the app to the device it will still have different step, calorie, and distance numbers. Last night I looked at my stats before midnight, as I was trying to reach a goal number, which I did. This morning I see the app did not sync the total numbers and now it looks as if I did not reach my goal.

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