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Versa 4 is not tracking my AZM accurately

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‎10-07-2024 12:59 - last edited on ‎10-08-2024 04:35 by Fitbit Moderator

‎10-07-2024 12:59 - last edited on ‎10-08-2024 04:35 by Fitbit Moderator

Just got the new Versa 4 I had the previous model before. I run regularly, same time, same speed. On my old watch it would load about 40 to 50 zone minutes for a 25 minute run.

i run approx 6km a minute.

the new one is only registering 13 minutes. Why? 

Moderator Edit: Clarified subject

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‎10-08-2024 04:37

‎10-08-2024 04:37

Hi there, @Jessicaking. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I'm here to help!

As a first approach, please note that you might notice variations between your heart-rate reading on new Fitbit devices compared with your old ones due to changes in the heart-rate sensor or algorithm and keep in mind that AZM are based on your heart rate data. 

Nevertheless, I'd recommend reviewing our tips in How do I improve the accuracy of a heart-rate reading?

Maria | Community Moderator, Fitbit


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