Versa 4 is not tracking my distance accurately

[CalabashSteve]

I walk every morning using the “start exercise” button on the app to track my mileage. This feature has worked fine since I got my Versa 4 and I usually log 13 to 14 minute miles. Just this week it started tracking my miles as taking me 35 to 45 minutes a mile. I am still doing the same walk in the same amount of time so I know it is incorrect. I have done a hard reset on the Versa and done every can think of to the app on the phone. Anyone have any ideas how to get it back to tracking correctly? Thanks

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @CalabashSteve. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still not tracking your distance accurately. I understand how annoying this can be, I will do my best to help you with this!

If you feel that your step count and distance are inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

On a side note, please bear in mind that Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see How do I use GPS on my Fitbit device?

[Rdarling · Accepted solution]

I have the same issue and it has nothing to do with settings because sometimes it tracks accurately and other times it is completely inaccurate but nothing changed with the way I am tracking, wrist used, stride, etc.