help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is not tracking my distance accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-05-2023 07:52 - last edited on ‎06-05-2023 11:44 by Fitbit Moderator

‎06-05-2023 07:52 - last edited on ‎06-05-2023 11:44 by Fitbit Moderator

I walked 1 1/2 miles Fitbit gave me .23 miles gave me credit for steps not sure if that’s correct new Fitbit verse 4 isn’t doing to go

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎06-06-2023 03:06

‎06-06-2023 03:06

Welcome to the Fitbit community, @66Diane!

If you're getting inaccurate step tracking without using GPS, I'd suggest having a closer look at the link below under "What can I do if my step count seems inaccurate?". If your distance tracking seems wrong while using GPS, please have a look at "How accurate is my GPS data captured by my Fitbit device?".

 

How accurate are Fitbit devices? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎06-07-2023 09:51

In response to Talahthas

‎06-07-2023 09:51

Hi @66Diane. It's good to see you around the community.

Thanks for sharing your inquiry about steps.

As @Talahthas mentioned, the article How accurate are Fitbit devices? provides help in order to track distance correctly. Take a look at it, and also see your wrist settings and your weight.  

Best Answer
0 Votes