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Versa 4 is not tracking my heart rate accurately while exercising

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‎09-30-2023 20:40 - last edited on ‎10-01-2023 05:17 by Fitbit Moderator

‎09-30-2023 20:40 - last edited on ‎10-01-2023 05:17 by Fitbit Moderator

Unfortunately i had to get Versa 4 about a week ago when my versa 3 died. Now everytime i run weather it be on the treadmill or outdoors the heart rate isn't right. I'm normally between an 8:30 - 9:00 minute mile and my Fitbit is telling me that i either have no heart rate or that it's 105 or 106 bpm. So i guess I'm the healthiest person on planet earth now? Bpm seems to be correct otherwise just during exercise when it's not working


Moderator Edit: Clarified subject

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‎10-01-2023 05:21

‎10-01-2023 05:21

Hi there, @mrl1026. Thanks for stopping by in the Fitbit Community Forum and the details provided in your post about the issue with your Versa 4. 

To better assist you, please take a look at this help article What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎10-01-2023 05:21

‎10-01-2023 05:21

Hi there, @mrl1026. Thanks for stopping by in the Fitbit Community Forum and the details provided in your post about the issue with your Versa 4. 

To better assist you, please take a look at this help article What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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