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Versa 4 is not tracking my heart rate accurately

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‎08-03-2023 00:42 - last edited on ‎08-03-2023 04:37 by Fitbit Moderator

‎08-03-2023 00:42 - last edited on ‎08-03-2023 04:37 by Fitbit Moderator

I had my Versa 4 like couple of month back and started to use it lately, it is a disappointment, heart rate reading is inaccurate, it stops in the middle of the exercise as it can’t read the heart rate. I had the Versa 2 earlier and never faced such issues.

Not sure how to fix all of this as I am not in the US. But it is certainly a very bad experience 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎08-03-2023 04:42

‎08-03-2023 04:42

Hi there, @Fadi. Thanks for stopping by in the Fitbit Community Forums. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Versa 4. I understand how you must be feeling. 

If you haven't done so yet, I recommend taking a look at this help article What factors can affect my heart-rate reading on my Fitbit device?

Maria | Community Moderator, Fitbit


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‎08-03-2023 10:17

In response to MarreFitbit

‎08-03-2023 10:17

I did , no change 

thanks 

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‎08-03-2023 10:41

‎08-03-2023 10:41

Hello

how can we contact help center or support team ? I can’t reach them 

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