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Versa 4 is not tracking my heart rate or sleep data

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‎05-01-2023 03:36 - last edited on ‎05-01-2023 09:32 by Fitbit Moderator

‎05-01-2023 03:36 - last edited on ‎05-01-2023 09:32 by Fitbit Moderator

I have worn all week and has not detected sleep and it is not reading my heart rate which is the whole reason I wear my fitbit. I have switched arms, switched placement,  wiped off device and still nothing. 

 

 

Moderator Edit: Clarified subject

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‎05-01-2023 03:42 - last edited on ‎03-19-2024 05:59 by Fitbit Moderator

‎05-01-2023 03:42 - last edited on ‎03-19-2024 05:59 by Fitbit Moderator

Welcome to the Fitbit community, @freitjas!

Sad to hear that you're having issues with your Versa 4. To improve sleep tracking with your device, I'd suggest setting up a sleep schedule and eventually change the setting of sleep sensitivity to better adapt your device to your sleeping habits. To do so please follow the instrucions provided here:

How do I track my sleep with my Fitbit device? 

Concerning your issue with heart rate tracking, please have a closer look here:

What factors can affect my heart-rate reading on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎05-01-2023 09:34 - edited ‎03-17-2024 06:03

In response to Talahthas

‎05-01-2023 09:34 - edited ‎03-17-2024 06:03

Hi there, @freitjas. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. @Talahthas Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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