help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is not tracking my sleep data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-10-2023 06:40 - last edited on ‎12-11-2023 10:01 by Fitbit Moderator

‎12-10-2023 06:40 - last edited on ‎12-11-2023 10:01 by Fitbit Moderator

My versa 4 will not work for sleep readings. It does everything else like it's supposed to but will not read the sleep.

Moderator Edit: Clarified subject

Best Answer
0 Votes
5 REPLIES 5

‎12-10-2023 06:44

‎12-10-2023 06:44

@BuckeyeJack Have you tried a factory reset? I would do that to see if it resolves the problem. You can restore to factory settings by pressing the side button, scroll to Settings, then choose About Your Versa 4, and tap Factory Reset. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎12-11-2023 07:29

‎12-11-2023 07:29

Mine is the same. I've tried everything, no joy. 

Best Answer
0 Votes

‎12-16-2023 09:35

In response to Feroluce

‎12-16-2023 09:35

I was up all last night, doing housework, laundry etc and my versa 4 said I slept for 6,5 hrs

Best Answer
0 Votes

‎12-18-2023 05:18

‎12-18-2023 05:18

I'm having same issue the last two nights.  I get the length of sleep with the graph, but no breakdown for deep sleep or resting heart rate and not sure what is going on. 

Best Answer
0 Votes

‎12-18-2023 07:26

In response to merrylouwho

‎12-18-2023 07:26

Mine did exactly the same! Brand new watch, only used for a week and from 2 days ago no sleep data are reported!

Best Answer
0 Votes