help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is not tracking my sleep or heart rate data

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-26-2025 08:50 - last edited on ‎08-26-2025 10:13 by Fitbit Moderator

‎08-26-2025 08:50 - last edited on ‎08-26-2025 10:13 by Fitbit Moderator

My versa 4 is no longer tracking my sleep.

when I look at the watch is is showing my HR but this information doesn’t seem to appear in the app meaning I have big gaps in each daily graph 

this means that my calorie burn often looks appalling even when I’ve works a very active 13 hour shift.

Ive tried a reset

moving the position on my arm

cleaning the rear when sensors are

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-28-2025 02:03

‎08-28-2025 02:03

I was in chat last night with the help team and my chat was meant to stay open 24 hours for me to feed back after a full factory reset.

the reset didn’t work and the chats vanished sending me right back to the start

Best Answer
0 Votes