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Versa 4 is set up but the time on the main screen is stuck

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‎01-08-2025 12:13 - last edited on ‎01-09-2025 04:06 by Fitbit Moderator

‎01-08-2025 12:13 - last edited on ‎01-09-2025 04:06 by Fitbit Moderator

I have set up my replacement versa 4 but the time on the main screen is stuck on the time I set it up at, the time at the top is correct, how do I solve this. I have checked the time zone and that is all correct, can anyone help please?

Moderator Edit: Clarified subject

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‎01-09-2025 04:05 - edited ‎01-09-2025 04:05

‎01-09-2025 04:05 - edited ‎01-09-2025 04:05

Hi there @Rosalind_Jane! A warm welcome to the Fitbit Community!

Thank you so much for letting us know about this situation and for your efforts.

Please check if your Versa 4 needs a firmware update. Then try to sync your Fitbit with the app again.

  1. With your charged Fitbit device nearby, open the Fitbit app.
  2. Tap the Today tab > Devices >  your device image.
  3. Tap the pink Update button. This option only appears if an update is available.
  4. Follow the on-screen instructions and keep the device close to your phone, tablet, or computer during the update. After you start the update, a progress bar appears on your device and in the Fitbit app until the update is complete.

If you have trouble updating your device, see Why can't I update my Fitbit device?

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