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Versa 4 is showing 1668 calories burned every day including before I even owned it

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‎03-29-2023 14:18 - last edited on ‎03-30-2023 04:13 by Fitbit Moderator

‎03-29-2023 14:18 - last edited on ‎03-30-2023 04:13 by Fitbit Moderator

Hi, got a new Versa 4 today but there is definitely some sort of glitch

 

Screenshot below - it is showing 1,668 calories every day ever, including before I even owned it? I've tried a lot of different things but no joy, is this a known bug and did anyone manage to fix it?

 

Many thanks

Luke

 

fitbit.jpeg

 

 

Moderator Edit: Clarified subject

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‎03-30-2023 04:16 - edited ‎06-11-2023 04:41

In response to JohnnyRow

‎03-30-2023 04:16 - edited ‎06-11-2023 04:41

Hi there, @lukecb_. Welcome to the Fitbit Community Forums. Thanks for trying to manage this inconvenience with your calories burned and for the image attached. 

As @JohnnyRow has explained, the value that you see on your Versa 4 when after setting it up is your estimated calorie burn for the day so far.

We estimate your calorie burn based on your age, gender, height and weight. You burning calories even when you are sleeping or just sedentary. When you are not wearing your Fitbit then it is estimate your passive calories burned. That is what you see on the Fitbit app after the set up.

It then populates your profile with this calorie burn back for six months or so to give you a sensible baseline against which to compare your future calorie burn once your watch starts tracking your exercise and adding exercise calories to your BMR calories. What you're seeing is an expected behavior and the calorie counts re individualized to you.

For more information, please check the help article that @JohnnyRow has shared with you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎03-29-2023 17:35 - edited ‎03-29-2023 17:36

‎03-29-2023 17:35 - edited ‎03-29-2023 17:36

Fitbit include your BMR (basal metabolic rate) calorie burn, the calories your are always burning just to stay alive. That is showing that your MBR is 1668 daily. For some unknown reason, that value shows way back in past and cannot be erased.  That can be ignored and is  not really a problem.  In the future, that will be credited as calorie burn, even when you are not wearing the watch, prorated evenly throughout the day.

 

From How does my Fitbit device calculate my daily activity? 

 

JohnnyRow_0-1680136525377.png

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-30-2023 04:16 - edited ‎06-11-2023 04:41

In response to JohnnyRow

‎03-30-2023 04:16 - edited ‎06-11-2023 04:41

Hi there, @lukecb_. Welcome to the Fitbit Community Forums. Thanks for trying to manage this inconvenience with your calories burned and for the image attached. 

As @JohnnyRow has explained, the value that you see on your Versa 4 when after setting it up is your estimated calorie burn for the day so far.

We estimate your calorie burn based on your age, gender, height and weight. You burning calories even when you are sleeping or just sedentary. When you are not wearing your Fitbit then it is estimate your passive calories burned. That is what you see on the Fitbit app after the set up.

It then populates your profile with this calorie burn back for six months or so to give you a sensible baseline against which to compare your future calorie burn once your watch starts tracking your exercise and adding exercise calories to your BMR calories. What you're seeing is an expected behavior and the calorie counts re individualized to you.

For more information, please check the help article that @JohnnyRow has shared with you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎03-30-2023 06:12

In response to MarreFitbit

‎03-30-2023 06:12

Thank you for the help 👍

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‎03-30-2023 07:42 - edited ‎06-19-2023 05:32

In response to lukecb_

‎03-30-2023 07:42 - edited ‎06-19-2023 05:32

@lukecb_ You're welcome! 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.

Happy stepping! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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