help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is showing the wrong time and it's not syncing my data accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-05-2023 05:12 - last edited on ‎08-05-2023 11:45 by Fitbit Moderator

‎08-05-2023 05:12 - last edited on ‎08-05-2023 11:45 by Fitbit Moderator

Yesterday my Fitbit vibrates in celebration of my accomplishing my step goal. This morning I went into the app to check my sleep details and noticed that my steps for yesterday were almost 4,000 less then what they should have been.

 At the same time i noticed that my Fitbit clock was stuck on 3:37am when I was awaken last night and checked the time. 

faulty device?!?

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎08-05-2023 10:04

‎08-05-2023 10:04

Hi @Novellife - this is odd, try holding the button for 10 seconds till it vibrates and the logo appears and wait for it to start. Then sync again.

Eventually change clock face if it continues.

Author | ch, passion for improvement.

Best Answer
0 Votes