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Versa 4 is still tracking my sleep data but hasn't provide sleep score for over a week

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‎01-20-2024 07:15

‎01-20-2024 07:15

I tried Chat with support three times and implemented every suggestion many times. Warranty ends in February. Was advised that this issue was moved up to another level and to expect an email regarding other options to fix. any idea now long it takes to get that email? Anyone ever have their device factory repaired?

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‎01-20-2024 17:28 - edited ‎01-20-2024 17:29

‎01-20-2024 17:28 - edited ‎01-20-2024 17:29

Hi @JesterJohn. A warm welcome to the community forums.

Thank you for sharing the details about this situation with your Versa 4.

In fact, I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. Since it is the weekend, it may take perhaps one more day for you to receive the aforementioned email. Please keep an eye on your inbox and spam folder. 

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