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Versa 4 is stuck on "12:42 pm"

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‎06-04-2023 17:03 - last edited on ‎06-05-2023 04:37 by Fitbit Moderator

‎06-04-2023 17:03 - last edited on ‎06-05-2023 04:37 by Fitbit Moderator

Today my Versa said it was Monday not Sunday so I connected it to my phone and it updated. That was at 12:42 and the fitbit has been saying it is 12:42 since. I tried to take it back to Costco but it has been more than 90 days. I have the clock face it came with. I tried changing time zones and changing to a 24 clock but nothing works. Guess I will be spending time on the phone to Costco. It syncs to my phone and is counting today's steps correctly but yesterday's steps are not correct and it is still 12:42. Has anyone else had the clock just stop?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎06-04-2023 20:07

‎06-04-2023 20:07

Hi @Acountress - it is odd if you are using a Fitbit clock face but did you try restarting the watch.

Press and hold the button for 10 seconds till it vibrates and logo appears and wait for it to start.

You can also try a factory reset from the watch Settings, Versa 4 menu, and set it up all over again if the restart doesn't help.

In any case the watch is under warranty and can be replaced.

Author | ch, passion for improvement.

Best Answer

‎06-05-2023 04:41

In response to Guy_

‎06-05-2023 04:41

Hi there, @Acountress. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Versa 4 before posting here. 

Before performing a factory reset as @Guy_ has suggested, please try the following:

  • Make sure to sync your Versa 4 with the Fitbit app
  • Then, unpair your Versa 4 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Versa 4.
  • If there is no connection, restart your Versa 4.
  • Once your Versa 4 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  • Sync once again and see if the time is now corrected. 
Maria | Community Moderator, Fitbit


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