Versa 4 is stuck on red X

[Memtcw]

My Versa 4 is stuck on red X. I have followed all instructions for restarting to no avail. It is still under warranty so do I return it to point of sale.

Moderator edit: clarified subject.

[LZeeW]

Hi @Memtcw    Please use this link to contact Support  for more help.  Returning it to the point of sale is generally only used when it is in the return window.

[ManuFitbit]

Hi @Memtcw. A warm welcome to the community. 

Thank you for sharing the inquiry regarding this difficulty with your Versa 4. 

If you don't mind, I'd suggest a few ideas to solve the problem before you return the device, as the difficulty seems to be related to an update that didn't complete correctly.

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Versa 4.
• Tap Sync Now.

If Sync Now doesn't show an update banner:

• Tap Devices icon. 
• Chooose the Versa 4.
• Gallery. (The app should show a pop up to install the missing apps and recover the device).

Try to restart the device as indicated here: How do I restart my Fitbit device?

Thanks for your help @LZeeW.