Versa 4 is stuck on the Fitbit logo

[AmyB80]

Hello, my Versa 4 is unresponsive and only displays the Fitbit Logo.  I have tried the following:

- Pressing and holding the reset button (10 seconds until it vibrates), the screen does go blank but will only reappear with the FitBit Logo

- Allowing the battery to need charging, it charges up again to only display the FitBit Logo

- Followed the community forum steps given for mischris25 called Versa 4 stuck on Fitbit logo.  Did not work.

Anything else I can try?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AmyB80. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Even when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try once again a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When the customer feels the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.