Versa 4 is stuck on the Fitbit logo

[issico14]

How can i factory reset or open a versa 4 watch if the onlu thing i can see is the logo wen i turn it on but after a few seconds the logo is gone so is everything ,not opening

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @issico14. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is stuck on the Fitbit logo. I understand your concern, I will do my best to help you with this!

Eeven when the screen seems to be dead, would you mind trying to sync? To do so, please try to manually sync your Versa 4 by tapping your profile picture >  your device image > Sync Now.  By doing this, a firmware update banner should appear.

If Sync Now doesn’t show an update banner, please tap your profile picture > your device image > Gallery. The app should show a popup to install the missing apps to install the missing apps and recover the device. If the firmware update banner does not show, press and hold the side button for 10 seconds until the Fitbit logo appears on the screen, then release the button. For more information please visit How do I restart my Fitbit device?

If none of the above works, please try once again a manual factory reset: Press and hold the button for about 8 seconds until the screen turns off and vibrates. When you feel the vibration, release the button, then immediately press and hold the button again. Wait for the Fitbit logo to appear, then as soon as the logo disappears, release the button, then press and hold the button again. When you feel the vibration, release the button, then wait for the watch to complete the factory reset.

[issico14]

but the device is not connected to my phone.

[MarreFitbit]

@issico14 Thanks for getting back to me and for the update. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.