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Versa 4 is tracking my calories way too low

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‎12-08-2023 07:27 - last edited on ‎12-08-2023 10:27 by Fitbit Moderator

‎12-08-2023 07:27 - last edited on ‎12-08-2023 10:27 by Fitbit Moderator

My fitbit Versa 4 is less than a week  old and I am starting to regret upgrading and not moving to a new fitness tracker all together. The past two days my fitbit has not been calculating calories for any exercise I am doing. It is just giving me a reading for normal calories burned. I took a 40 minute walk this morning and it says I burned 36 calories. I promise you I am not a turtle so that seems ridiculous. 

Super frustrating when you upgrade a device and it works worse than the older device you were using before. Maybe it's time to move on from fitbit. 

How do I get correct calories burned when everything else is being tracked, weight and height is correct and I have rebooted 4 times now with no resolution? 

Moderator Edit: Clarified subject

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‎12-08-2023 08:14

‎12-08-2023 08:14

Check if you are getting heart rate reading.  If not getting heart rate, won't know to give extra calories during exercise.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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