help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is tracking too many active zone minutes

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-18-2023 15:56 - last edited on ‎04-19-2023 04:08 by Fitbit Moderator

‎04-18-2023 15:56 - last edited on ‎04-19-2023 04:08 by Fitbit Moderator

Hello!

I receive my Versa 4 yesterday. Today I walked 20 minutes. My active zone minutes is more than 100, as if i did intense exercice for more than 50 minutes. How is this possible?

Thanks 🙂

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

In response to Talahthas

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

Hi there, @Juliegascon. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

In addition, I'd recommend taking into consideration the information provided by @Guy_ and @Talahthas.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
3 REPLIES 3

‎04-18-2023 20:42

‎04-18-2023 20:42

Hi @Juliegascon  - the watch doesn't have a reliable HR during movement and as it is used for active zone minutes calculation it can quickly over read.

Author | ch, passion for improvement.

Best Answer

‎04-19-2023 03:05

‎04-19-2023 03:05

Welcome to the Fitbit community, @Juliegascon!

You might want to have a closer look here to get more insight on this topic:

 

What are Active Zone Minutes or active minutes on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

In response to Talahthas

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

Hi there, @Juliegascon. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

In addition, I'd recommend taking into consideration the information provided by @Guy_ and @Talahthas.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes