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Versa 4 is tracking too many active zone minutes

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‎04-18-2023 15:56 - last edited on ‎04-19-2023 04:08 by Fitbit Moderator

‎04-18-2023 15:56 - last edited on ‎04-19-2023 04:08 by Fitbit Moderator

Hello!

I receive my Versa 4 yesterday. Today I walked 20 minutes. My active zone minutes is more than 100, as if i did intense exercice for more than 50 minutes. How is this possible?

Thanks 🙂

 

Moderator Edit: Clarified subject

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‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

In response to Talahthas

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

Hi there, @Juliegascon. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

In addition, I'd recommend taking into consideration the information provided by @Guy_ and @Talahthas.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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3 REPLIES 3

‎04-18-2023 20:42

‎04-18-2023 20:42

Hi @Juliegascon  - the watch doesn't have a reliable HR during movement and as it is used for active zone minutes calculation it can quickly over read.

Author | ch, passion for improvement.

Best Answer

‎04-19-2023 03:05

‎04-19-2023 03:05

Welcome to the Fitbit community, @Juliegascon!

You might want to have a closer look here to get more insight on this topic:

 

What are Active Zone Minutes or active minutes on my Fitbit device? 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

In response to Talahthas

‎04-19-2023 04:10 - edited ‎11-09-2023 03:42

Hi there, @Juliegascon. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

In addition, I'd recommend taking into consideration the information provided by @Guy_ and @Talahthas.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes