help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is tracking too many floors

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-29-2023 14:15 - last edited on ‎08-30-2023 08:13 by Fitbit Moderator

‎08-29-2023 14:15 - last edited on ‎08-30-2023 08:13 by Fitbit Moderator

My 5 months young Versa 4 suddenly started giving me RIDICULOUS numbers for flights climbed.  

IMG_4490.png

I went through all of the troubleshooting on this forum and online.  I used live chat twice in which they had me do exactly the same things AGAIN.  I provided multiple screenshots documenting the tracker calculating that I had climbed 5 flights on my way to the bathroom from my bedroom etc.  In desperation, switched to the phone “hotline” only to hear excuses about how the altimeter could be affected by weather or gusts of wind.  Asked again to have the case escalated and waited for an email that never came.  Finally called again and was on hold for more than 30 minutes for a “supervisor” who told me my only option was to receive a refurbished tracker!  This has been one of the WORST CUSTOMER SERVICE experiences ever!  I am a fitness professional who wears this tracker in my work with 40+ clients every day.  My clients frequently ask me about the tracker I use and ask to see the data I have from our workouts.  I intentionally purchased the Versa 4 in March because it seemed to be an affordable option for my clients and because it has the altimeter.  Since then, several of them have also purchased a Versa 4.  This entire experience has made me look bad, but it has made Fitbit look worse! I’m guessing this post will never be seen by anyone internal who will do something to help me or to address these concerns.  Does anybody out there know how to contact someone who actually takes feedback about product reliability and customer service seriously?

 

Moderator Edit: Clarified subject

Best Answer
0 REPLIES 0