Versa 4 is tracking too many floors

[Stephensond]

My Versa 4 has been over counting my floors since February 2024.  When I first contacted customer service, I was told to download an update that would fix the problem.  I did that but the problem has persisted.  In my latest chat with customer service, I was told they are still working on a solution and would not replace my Versa under warranty.  It has been 7 months.  I am extremely dissatisfied.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Stephensond. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 is tracking too many floors. I understand your concern and how you must be feeling. We‘re taking into consideration your comments and sentiments with regards to our products and services. 

If you have any questions or concerns regarding the outcome of your case, my best advice is to keep the conversation directly with them so they can continue assisting you. Please note that since this is an issue our team is working on, there's nothing in the forums that we can advise you in the meantime. 

Thanks in advance!