Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa 4 is tracking too many steps while driving

Replies are disabled for this topic. Start a new one or visit our Help Center.

Purchased a Versa 4 today mainly for the heart rate monitor. I also would like to be able to use the step counter. I drive a bus for work and while driving today the fitbit logged almost 5000 steps that I most certainly did not take. If I take the watch off while I drive then I'm not getting the heart rate monitor. How do I get my fitbit to stop adding thousands of steps I didn't take? I've seen a few people post similar questions and the only solution given was to take the watch off while I drive. 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

Hi there, @Tildanor. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Versa 4 logged a lot of steps while driving. I understand your concern and how important is to you to get accurate step count as well as you heart rate data, I will do my best to help you with this!

As you might have seen in other posts, wrist Fitbit devices count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. 

There's no driving mode on Versa 4 or any other Fitbit devices you can use, however, 
there are ways you can prevent this from happening while you drive:

1. You can plug your Fitbit device into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.
2. You can log the driving manually by following the steps in this articleWe use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, please see How does my Fitbit device calculate my daily activity?

On a side note, keep in mind that we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, please see the help article Talanthas has shared with you. 

In addition, confirm the following is correct in the Fitbit app:

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

Best Answer
0 Votes

This is the exact same cut and paste response given in the other posts. 

Best Answer