Versa 4 is turning on and off repeatedly

[Whtsgoingon]

My verse of four is turning itself off and on over and over again I cannot get it to turn itself on and stay on have we been hacked?

Moderator Edit: Clarified Subject 

[Guy_]

Hi @Whtsgoingon - no it's not hacked, it just has a fault.

It depends what you see when it is on?

If it stays on long enough with a meaningful clock face to sync with the Fitbit App you can try changing clock face in case the one you are using has a fault.

If you are able to pull down on the watch face to get to Quick Settings turn off all the icons.

You can always chat via the Fitbit App, Help & support section, Contact Customer support if it is still not working.

[Whtsgoingon]

@guy only only the circles in the diamond are on that's it I see no clock I see nothing it goes on and off on and off sometimes I'll see the Red x I tried to press my buttons nothing happens it goes back to the circles of diamonds that's it I'm so confused?

[Talahthas]

Welcome to the Fitbit community, @Whtsgoingon!

Sad to hear that your Versa isn't working as expected.
As you've mentioned having tried to press the buttons (plural) of your device, I'm assuming you're not using a Versa 4 but an older original Versa. Thus I've moved your thread to the corresponding forum.

To hopefully get things fixed, I'd suggest letting the battery of your device drain to the point where it will shut off. Then please give it a full charge to see if it will be back to working order.

I'll keep my fingers crossed.

[Whtsgoingon]

This brand new Versa 4 was purchased less than 5 months ago so it's it's new it's up to date. Spoke to the help department they're going to send a new one. Thx 4 the reply & suggestions 

Moderator Edit: Formatting 

[Talahthas]

You're welcome, @Whtsgoingon, thanks for reporting back.

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So I've moved your thread back

[EstuardoFitbit]

Hello @Whtsgoingon, thanks for joining the Community. @Guy_ @Talahthas Thanks a lot for the help provided here!

It's understandable to be concerned about your new device not working properly. I'm glad to see that you've contacted our Customer Support team and they've been able to help you resolve the issue.

If you have any further questions or concerns, please don't hesitate to contact us again.