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Versa 4 is unresponsive

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‎10-02-2024 17:19 - last edited on ‎10-04-2024 05:23 by Fitbit Moderator

‎10-02-2024 17:19 - last edited on ‎10-04-2024 05:23 by Fitbit Moderator

Fitbit unresponsive. Only 10 months old. How do I get a replacement please? I have tried everything. Uninstall/reinstall app. Factory reset. Update software etc etc. Is it under warranty until 12 months? Very disappointing.

Moderator Edit: Clarified subject

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‎10-02-2024 20:39

‎10-02-2024 20:39

Hi @FionaFiona if purchased from an authorized retailer, you have a one year (USA) or 2 year warranty in some European countries. You first need to work with this form - click to go there - and specify what the problem is and it will guide you to troubleshooting tips and ultimately to customer support.

Stepping in the U.S.A. since September 2013. Android 14

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1 REPLY 1

‎10-02-2024 20:39

‎10-02-2024 20:39

Hi @FionaFiona if purchased from an authorized retailer, you have a one year (USA) or 2 year warranty in some European countries. You first need to work with this form - click to go there - and specify what the problem is and it will guide you to troubleshooting tips and ultimately to customer support.

Stepping in the U.S.A. since September 2013. Android 14

Best Answer