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Versa 4 is unresponsive

‎05-04-2025 02:45 - last edited on ‎05-07-2025 11:34 by Fitbit Moderator

‎05-04-2025 02:45 - last edited on ‎05-07-2025 11:34 by Fitbit Moderator

I have had my versa 4 for about 16 months.  Recently I have had yo charge every 24hrs.  Now the screen disappears and pressing the button does nothing. If a put the v4 on to charge after a few minutes the screen returns and all is good for a while, even though the charge is over 70%. Looking on the community help screen I have tried both resets. When trying to factory reset. On pressing the button the flashing icon appears on immediately releasing  and repressing the flashing icon appears again and then eventually the red cross appears . Can you help.

Moderator Edit: Clarified subject

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‎05-07-2025 11:36

‎05-07-2025 11:36

Hi there, @AnthonyF1. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Versa 4 is still unresponsive. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


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