Versa 4 isn't tracking my distance accurately

[Karenfinnegan]

Hi there,

I have an issue with my fit bit versa which is only 7 months old. I walk an 8.5km route and the versa is telling me I walked 7.5km. What is the issue? 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hello there, @Karenfinnegan. Thanks for stopping by in the Fitbit Community Forums and the details provided in your post about the issue with your Versa 4.

Fitbit devices use the formula below to calculate distance. Your stride length is determined by your height and sex. Steps x Stride Length = Distance Traveled

Please note when you track an activity with GPS, your device calculates your distance using GPS data rather than steps. If you begin moving before you get a GPS signal, your device calculates distance using your steps until GPS connects.

To update your stride length, track a run with GPS or measure your stride length manually. For more information, see Can I change my stride length in my Fitbit account?

For more information about GPS, see How do I use GPS on my Fitbit device?