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Versa 4 keeps crashing when I use the meditation app

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‎10-11-2023 05:01 - last edited on ‎10-11-2023 07:17 by Fitbit Moderator

‎10-11-2023 05:01 - last edited on ‎10-11-2023 07:17 by Fitbit Moderator

I recently bought a Versa 4 and received the Premium Fitbit plan.  I tried using the meditation sleep app using headphones to go to sleep but it turns off after only a few minutes.  I do have do not disturb turned on my android phone.

Any ideas on fixing this?

Moderator Edit: Clarified subject

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‎10-11-2023 07:20

‎10-11-2023 07:20

Hi there, @fredericd. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I appreciate you've already verified you don't have DND turned on. 

As a first approach, I'd recommend restarting your Versa 4 by following these steps. 

Then, please try the Mindfulness feature once again and see if the issue persist. If it does, may I know if you're also experiencing this crash with any other app? Like the exercise app, etc.

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎10-11-2023 07:20

‎10-11-2023 07:20

Hi there, @fredericd. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Versa 4. I appreciate you've already verified you don't have DND turned on. 

As a first approach, I'd recommend restarting your Versa 4 by following these steps. 

Then, please try the Mindfulness feature once again and see if the issue persist. If it does, may I know if you're also experiencing this crash with any other app? Like the exercise app, etc.

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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