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Versa 4 keeps disconnected all the time

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‎04-22-2025 14:03 - last edited on ‎04-22-2025 18:34 by Fitbit Moderator

‎04-22-2025 14:03 - last edited on ‎04-22-2025 18:34 by Fitbit Moderator

  • My watch keeps disconnected  every time  how do I keep it connected 

 

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‎04-22-2025 18:11

‎04-22-2025 18:11

Hey there @2katierosehiggi, nice to see a new face around! 

It's actually quite usual for this to happen; the device connects via Bluetooth, and the connection can sometimes be lost. Here are some tips I can suggest to help avoid these types of issues:

  • Keep both devices always within the required 30-foot range.
  • If you have iOS, make sure the Background App Refresh option is set to Always or On.
  • Keep the Fitbit app up to date.
  • Make sure your phone is not in Airplane mode.

If you are using an Android phone, please refer to the following article: How do I use the Fitbit app on my Android phone?

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