Versa 4 line for sleep data on the Clock face is black

[GCostigan]

 

My Fitbit clock face - the line for sleep data is gone black! The heart rate red line is still showing ! However the purple line for sleep is gone black! The sleep score is still registering at the bottom of the clock face 

Moderator Edit: Clarified subject.

[EstuardoFitbit]

Hi there @GCostigan. Welcome to the Fitbit Forums. 

Thank you for taking the time to provide us with all of the information about your Fitbit watch.

I would advise changing the clock face on your device to anything other than the one you now have as a starting point. After completing that, you can check to see if the information is present in the original once more.  

[Mdowden30]

I have the same clock face &noticed same thing.  It's also going dark while I'm exercising... you too?

[GCostigan · Accepted solution]

I turned it off completely and restarted and it seems to be ok now 

[EstuardoFitbit]

Hi @Mdowden30, welcome to the Fitbit Community. @GCostigan Thanks for letting us know about what you did. 

So considering that we already have a suggestion that actually worked for one of you. @Mdowden30 I'll advise you to follow the previously mentioned advice and restart your device with the charging cable.

[Guy_]

Hi @Humsey77  - did you try holding the watch button for 10 seconds till it vibrates or goes blank and wait for the logo to appear and it to start.

[Humsey77]

Thanks-it's working now!

[Mdowden30]

Turned off & back on.  Seems to be working now thanks