Versa 4 locked in sleep and do not disturb modes

[Mred002]

After updating the firmware my Versa4 is stuck in  sleep and do not disturb modes. I've tried reboot with no success. Thanks for any suggestions you could offer

[Guy_]

Hi @Mred002 - if you pull down on the watch face to get to Quick settings and can't turn off all the icons, try a restart by holding the button for 10 seconds till it vibrates and the logo appears. Once started try again.

[Mred002]

Thanks Guy for reply. Tried all that and no joy

[Guy_]

@Mred002 - You may need to factory reset. You are not the only having issues after a firmware update which might have not gone well.

You can always chat via the Fitbit App, click profile photo, Help & support, Contact Customer support 

[Mred002]

Thanks for the help Guy I’ll give that a try

[Mred002]

Turns out a full factory reset solves the problem

[smarslang]

I have the same problem. A factory reset fixed this. However it then happened again. It is not feasible to have to do a factory reset every single day in order to turn off sleep mode, because then I have to reinstall face, my settings, etc etc 

[Guy_]

Hi @smarslang - normally you pull down on the watch and turn off all the icons. A watch restart won't alter those settings.