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Versa 4 not charging after swimming

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‎07-27-2024 07:27 - last edited on ‎07-27-2024 16:50 by Fitbit Moderator

‎07-27-2024 07:27 - last edited on ‎07-27-2024 16:50 by Fitbit Moderator

Versa 4 not working after swimming with it wont power on acting like its dead I have done the hold the side button things that I have seen not sure what to do and want to know if mine is still under warranty

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‎07-27-2024 16:50

‎07-27-2024 16:50

Hi there @lilgreenman82, welcome to the Community.

It sounds like your Versa 4 might be having some trouble after your swim. While it's water-resistant, it's important to ensure its properly dry after water exposure.

  • Clean the pins on your charging cable:
    1. Clean the pins carefully with a cotton swab and rubbing alcohol.
    2. Make sure that no pieces of the swab are left behind.
  • Clean the pins on your charging cable:
    1. Clean the pins carefully with a cotton swab and rubbing alcohol.
    2. Make sure that no pieces of the swab are left behind.

After trying these steps please leave your device plugged in to the charging cable for at least 30 minutes.

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