Versa 4 not charging to 100%

[stac3rs]

I have a brand new Versa 4. It will not charge past 99% 

I came to the forums and found advice on ways to fix the issue and restarted it. I let my watch get to 5% and put it on the charger and again, only 99% are there any other ways to fix this issue? Is this an issue I should be worried about?

[MarreFitbit · Accepted solution]

Hi there, @stac3rs. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I understand your concern, I will do my best to address your query. 

There are some issues that affect this, being which power source is used and how clean the contacts are and how well the charger is seated. As per the description of your post, it could be a sign the contacts need cleaning. Confirm that you've tried all tips and recommendations provided here Why isn't my Fitbit device's battery charging?

Please make sure your Versa 4 is receiving good power source, please find below some tips to best charge Fitbit devices:

• Use only genuine Fitbit charging cables
• Avoid USB battery packs
• Charge at room temperature

For charging purposes, your charging cable or your base station can be plugged into any USB power source, including but not limited to:

• A computer
• A Wall A/C to USB adapter, commonly found with smartphones
• A DC to USB adapter (vehicle power port)

It can take more than 10-15 mins to go from 99% to 100%. Personally, I never tend to charge my electronic devices to 100%, I've learned that the best way I can preserve the battery life is when I charge them to 80%. I charge them when the battery is at 20% then wait until it's at 80%.