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Versa 4 not correctly recording active zone minutes

yesterday

yesterday

I have owned a versa 2 for the last 2 or 3 years and really like the active zone minutes. The button on the side of it stopped working so I purchased a new versa 4. Now I am not getting active zone minutes, the most I have is 6 in a day when I used to get between 60 and 130 a day. I do a brisk 4-5kms walk every morning and work 7 hours in a very active job as a preschool teacher so I’m sure it’s not correct. My cardio load is also a flat line and telling me I’m under training when it was showing progress before. I have tried disconnecting the app and turning blue tooth off and restarting both my Fitbit and phone but there’s been no improvement all week. 

Best Answer
3 REPLIES 3

7 hours ago

7 hours ago

Hi @Lavina-p.  The Versa 4 uses a different heart rate algorithm.  Google advertised that is is supposed to be more accurate at faster heart rates.  If you compare the heart rate graph from a Versa 2 walk, with a  Versa 4 walk, you will probably see a lower average heart rate.

It is common to see differences when switching models, even without an advertised algorithm update.

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer
0 Votes

6 hours ago

6 hours ago

My stats have improved with the exception of my zone minutes. It still continues to be an issue. Everyday with synching throughout the day it is 15 to 22 minutes less than it should be. I reached out again to Fitbit and I was told I would have to wait for the next update. I don’t even know if that’s going to resolve my issue. Fitbit needs to get it together this is frustrating to see the minutes off everyday.

Best Answer
0 Votes

6 hours ago

6 hours ago

That is annoying and ridiculous! I was suggested by Fitbit to unsynch my phone and only use my watch. Then also to remove the set the time zone automatically. Adjust my stride length to automatic. I did all of those things but the zone minutes are frustrating me, with 20 something minutes each day. So I am working out and not getting that time. I was told to try a factory reset. It didn’t help mine so not sure doing that will resolve anything. Also can try restarting your watch. The zone minutes are killing me right now. Then it makes the cardio load have some unreachable goal everyday of 150 or higher. Fitbit needs to get this update ready and fix whatever bug created from the last update.

Best Answer
0 Votes