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Versa 4 not longer showing my calories burned

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‎05-15-2025 07:47 - last edited on ‎05-16-2025 04:59 by Fitbit Moderator

‎05-15-2025 07:47 - last edited on ‎05-16-2025 04:59 by Fitbit Moderator

Since the last update the energy burned table remains blank.

Moderator Edit: Clarified subject

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‎05-16-2025 03:46 - edited ‎05-16-2025 05:00

‎05-16-2025 03:46 - edited ‎05-16-2025 05:00

Hi there, @JM12345. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention. I understand your concern, I will do my best to help you with this! 

This issue with the daily goals disappearing from the Fitbit app was already escalated to our team so they can further investigate. As a workaround, please try the following steps in the order listed:

- Log out
- Uninstall
- Reinstall
- Login

Please log out before reinstalling the app so any data will be lost. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-16-2025 04:46

In response to MarreFitbit

‎05-16-2025 04:46

The total energy burned is showing on the main page of the FitBit IOS app, but not showing the energy burned breakdown by time of day. There are no issues with the battery or charging. No battery draining issues.
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‎05-16-2025 05:01

In response to JM12345

‎05-16-2025 05:01

@JM12345 Thanks for getting back and for clarifying your post and issue. I apologize for the misunderstanding. I've updated my post above with the proper information.

We look forward to getting you back on track soon! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎05-16-2025 07:46 - last edited on ‎05-19-2025 06:00 by Fitbit Moderator

In response to MarreFitbit

‎05-16-2025 07:46 - last edited on ‎05-19-2025 06:00 by Fitbit Moderator

Sorry, I am not having any battery issues.

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How do I log out?

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What are the steps to log out?

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Moderator edit - Merged messages

 

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