Versa 4 not receiving android notifications

[Messagesbroke]

My wife’s versa 4 does not receive message notifications from her galaxy phone. I have followed every suggestion that I can google with no luck.

[Odyssey13]

Hi @Messagesbroke  the Android minimum requirement is Android 9. As for notifications, this article may be helpful. click to read. You will need to allow notifications from the Fitbit app and from the phone's settings.

[Messagesbroke]

Android is fully updated. Galaxy is one year old. 

we have enabled notifications on both versa and phone. 

I started the process with that article 

thanks for the response, but more help would be appreciated 

[Odyssey13]

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

[Messagesbroke · Accepted solution]

I disabled several different things and rebooted the phone and then reenabled them. Everything is the same as it originally was, but the magic of turning off and rebooting fixed it. 

thanks.